Why I appreciate people on FC:

My first batch of tealights were so shitty. They smelled great but the shipping carriers were rough, and all the tealights were delivered dented. I was so embarassed in front of all the people on FC that I respected and looked up to. 

I felt I had to mention this to my customers that ordered because they probably weren’t expecting dented tealights. It was so painful owning up to a mistake out of my control. But the more I talked to my customers, the more they understood. Some people said the tealights had extra character, or downplayed the damage for me. No one filed a chargeback, complained, or wrote a bad review. 

The builder energy on FC + the encouragement to be scrappy + the understanding of when people make mistakes is a really special phenomenon. Just went through a particularly painful buying process with @akhil-bvs, and it reminded me how gracious people are on this purple app.

🕯️They/them. Scaled cos from 0-$300k in arr, 7-35 employees, 0-100k users. Now I make beautiful, functional, and ethically made candles at humankind.place

Are you kidding??? I loved the packaging… the art…Everything was so thoughtful. The candles smelled amazing and I love the tealight holders. Gorgeous and artisanal all around.

𝙸𝚖𝚊𝚐𝚒𝚗𝚊𝚝𝚒𝚘𝚗 𝚃𝚛𝚊𝚒𝚗𝚎𝚛 in training. I study how shared identities form around new technology. In my spare time, I create and collect jpegs.

You have the best customer service and I am loving the brand so far! Gifted one of your candles and it made an ✨✨✨impression ✨✨✨

Thank you for being one of my first ever customers, and your patience on your second order 🙏