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@matthewmorek
as far as I understand, tipping is about rewarding someone going beyond the baseline expectations of their job title a server who brings food and asks whether everything is okay with my meal is basic service. it’s included in the price of my meal. or am I supposed to go and fetch the meal myself? a server who can explain what I might like from the menu if I have no idea what to order, chimes in with chef’s specials, recommends an underrated wine I enjoy, and proactively ensures we’re not abandoned for 40 minutes when the kitchen is running behind… that’s going beyond baseline service, and that level of care and attention begs for a tip and repeat business the American-style culture of tipping is toxic, because tipping is expected. it creates a dysfunctional relationship between the customer, the staff, and the place of business. because of our biases, we all, on each side of this relationship, are unwilling to see the issue: tips are extras at the customer’s sole discretion
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@matthewmorek
when I go to a 20-minute lunch in town I will be unlikely to leave a tip, because service is expected to be at a baseline however, when I go to a romantic dinner and I see staff taking good care of my and my partner, my wallet suddenly has an extra 15% but if I see a “20% service charge” on top of my food charge, I refuse to pay it, because it’s an insult to me as a customer. I want staff to be well compensated for their baseline service so that I don’t have to subsidize their wages with an optional service charge. it’s an insult to the staff, where the business owner doesn’t value their work in bringing people food enough to include them in the price of my meal if you think your staff’s work is worth 20% add it to the food and let me decide whether I think these prices are fair. otherwise, fuck off with this extortion racket
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