matt 💭
@matthewmorek
210 Following
1159 Followers
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as far as I understand, tipping is about rewarding someone going beyond the baseline expectations of their job title
a server who brings food and asks whether everything is okay with my meal is basic service. it’s included in the price of my meal. or am I supposed to go and fetch the meal myself?
a server who can explain what I might like from the menu if I have no idea what to order, chimes in with chef’s specials, recommends an underrated wine I enjoy, and proactively ensures we’re not abandoned for 40 minutes when the kitchen is running behind…
that’s going beyond baseline service, and that level of care and attention begs for a tip and repeat business
the American-style culture of tipping is toxic, because tipping is expected. it creates a dysfunctional relationship between the customer, the staff, and the place of business.
because of our biases, we all, on each side of this relationship, are unwilling to see the issue:
tips are extras at the customer’s sole discretion 1 reply
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