Emily 🎩🃏🍖 on Warpcast

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https://opensea.io/collection/dev-21

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Commstark 🎩🫂 pfp

Commstark 🎩🫂

Question: about blockchain being used for verification use case: bank calls a customer, customer wants to ensure the call agent actually works at a bank can blockchain help with this? category: Call Verificstion

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Emily 🎩🃏🍖 pfp

Emily 🎩🃏🍖

The bank should consider a specific wallet for itself and give it to the customers, then send a confirmation to the customer's wallet for confirmation with this wallet

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Commstark 🎩🫂 pfp

Commstark 🎩🫂

would this happen live on the call? like Agent: hi I’m calling from JP Morgan. What’s your public wallet, I’ll send an official agent tag Me: commstarkrunsthworld.eth (Agent sends NFT, I get it and can verify it came from JPMorgan.eth wallet) is that correct?

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Emily 🎩🃏🍖 pfp

Emily 🎩🃏🍖

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Commstark 🎩🫂 pfp

Commstark 🎩🫂

two follow up questions: 1) how do we consider speed in all of this: sometimes mints take a few minutes to show up. 2) how do we offer access of a corporate wallet to low level customer service agents (with high turnover across many countries and offices) for social media posts it’s easy: the marketing team has a few wallet owners who are responsible for approving tweets but that’s much lower volume and more senior positions

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Emily 🎩🃏🍖 pfp

Emily 🎩🃏🍖

It's a good question, but in my opinion, in any bank, employees have access to customer accounts, and it's not just related to wallet, And about speed I think it can be done in a few minutes.

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Commstark 🎩🫂 pfp

Commstark 🎩🫂

doesn’t it have to be from a well known and trusted official public wallet address? or rather if every agent has a wallet, how will the customer know that it’s an official wallet and not a scam?

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Emily 🎩🃏🍖 pfp

Emily 🎩🃏🍖

Exactly the wallet should be official and related to the bank, not the agent

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Commstark 🎩🫂 pfp

Commstark 🎩🫂

so you would give say 1000 agents globally all access to mint and sign with this wallet that sounds like a non secure wallet doesn’t it?

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Emily 🎩🃏🍖 pfp

Emily 🎩🃏🍖

It is better to limit 1000 agents to branches, for example, to have 100 branches and each branch has 10 agents.

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Commstark 🎩🫂 pfp

Commstark 🎩🫂

so each branch has a wallet? I guess my concern is that if more than a handful of people with high security clearance have access to a wallet, then it loses its purported purpose I need to be able to get a transaction from a trusted wallet in under 30 seconds for this to work right

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Emily 🎩🃏🍖

How do exchanges do this 👀 Binance wallet 1 - Binance wallet 2 - Binance wallet 3 - Binance wallet 4, … can't the same method be used?

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Commstark 🎩🫂 pfp

Commstark 🎩🫂

do exchanges do this (as in they have security over their agents today?)? maybe I don’t understand the proposed solution like if you have 100 wallets each for a branch then how will a customer know that the wallet they interact with is legit? A customer is going to remember/save every wallet name or address. They will do one at most.

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Emily 🎩🃏🍖 pfp

Emily 🎩🃏🍖

I think the bank can find people it trusts, by taking heavy collaterals, I don't have much information, but I think if the bank is going to communicate with the user in this way, it is better to introduce a series of specific accounts to the user, for example tell the user wallet A B, C are related to the bank and write them down, then match them if necessary. Another idea, can't all this be automated? So that there is no need for an agent

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Commstark 🎩🫂 pfp

Commstark 🎩🫂

ya so this would be even more important when it’s automated (and actually was the original conversation I had with a friend) a robot ai calls me. I can get authenticated over the phone using regular authentication methods… but how do I know I can trust the ai bot I’m speaking with

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