2 fascinating lessons about user personas within industries. 

- realtors; building a solution that increases sales stagnates on growth because realtors gate-keep efficiency gains to outcompete in sales.

- attorneys; building a solution improving document wrangling, or operations, they would hate keep the solution because they win cases by others feeling overwhelmed. 

And any solution squeezes the margins within a finite market. I’m sure there are more interesting insights in missing.

head down for a bit, a lot of work to do. /grey "World Builder"

But with ai systems, there is a dynamic change for products. On on more specialized use-cases because personalities are unique and there are insane amount of inefficiencies. 

The right wedge really wins big.

it is interesting, service industries don’t have the same incentive to improve efficiency as products. inefficiency is the margin and the moat. 

but then, I was at the doc today and the person at the desk talked calmly to an older patient on the phone for 30 minutes trying to help them sort out insurance info, because he insurance company just wanted the patient to use an ai chat bot. 

maybe the best is the inverted mullet stack: party in the frontend with beautifully inefficient humans, business in the backend with ruthlessly efficient ai