A lot of support tickets can be answered with a simple: “Have you read the FAQ?” or “Did you follow the install guide?”

Even those simple responses take up valuable time that could be spent on complex issues needing human expertise.

#customersupport #aichatbot #discordserver

Founder @awesomeqa_xyz | Member @PretzelDAO & @alliance

Every undeflected ticket—the ones that require direct human intervention—highlights a potential new feature or areas where the product or service can be improved.

They can also affirm or challenge the direction of your current development roadmap.

We have covered all the potential effects of integrating AI into customer support in the following post (https://home.awesomeqa.xyz/blog/exploring-the-effect-of-ai-in-improving-customer-support-on-discord-and-telegram)

Many of these discoveries are not commonly understood.

There's a lot more that happens and things that change; it goes way beyond just solving customer problems quickly, which itself is significant enough.