A lot of support tickets can be answered with a simple: “Have you read the FAQ?” or “Did you follow the install guide?”

Even those simple responses take up valuable time that could be spent on complex issues needing human expertise.

#customersupport #aichatbot #discordserver

Founder @awesomeqa_xyz | Member @PretzelDAO & @alliance

We have covered all the potential effects of integrating AI into customer support in the following post (https://home.awesomeqa.xyz/blog/exploring-the-effect-of-ai-in-improving-customer-support-on-discord-and-telegram)

Many of these discoveries are not commonly understood.

There's a lot more that happens and things that change; it goes way beyond just solving customer problems quickly, which itself is significant enough.

Every undeflected ticket—the ones that require direct human intervention—highlights a potential new feature or areas where the product or service can be improved.

They can also affirm or challenge the direction of your current development roadmap.