Customer service agents must be coachable!
Coachable customer service reps understand that advice and feedback can come from anyone, including peers or direct reports. They are willing to listen actively and implement feedback into their daily routines and customer interactions. While coachability is a great skill, it doesn’t happen without an open line of communication, approachable management teams, and the willingness to learn.

Hire your highly professional customer support manager and virtual assistant available for hire

I need a link to become a MTN customer support agent