Ambition as a great customer support soft skill
Ambitious agents are earnest, steadfast, and willing to go the extra mile to provide stellar customer service. Too much ambition can cause rifts in professional teams, but too little can lead to mediocre performance and poor customer service interactions.

Tenacious representatives will go beyond the bounds of their job description to positively impact customer experiences. While cultivating this skill can be challenging, mastering it ensures that customer questions and issues are handled thoroughly and accurately.