Relationship building
A culture of customer focus supports agents in building and nurturing customer relationships. This requires interpersonal skills and emotional intelligence. Businesses must arm agents with the context to personalize conversations to build customer trust and rapport.

This method helps agents develop the people skills needed for customer relationships. A strong connection builds trust in a brand. This, in turn, increases the chances of more purchases or following an agent’s upsell suggestions.

Hire your highly trained customer support manager and virtual assistant