HYMđźŽ
@hireyourmanager
Instead of rushing to close tickets or end chats, patient service representatives take the time to pause, think, and act in their customers’ best interests. They use active listening, detailed problem-solving, and compassionate thinking to deal with angry customers while prioritizing CX. Calmly meeting a customer’s questions, confusion, and frustration can be the difference between loyal and lost customers.
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