Founders

Here are ways you can deliver fast customer service:

Leverage AI: According to Zendesk benchmark data, AI-driven insights and recommendations can accelerate customer resolutions by 300 percent. Consider implementing AI in as many touchpoints as possible to improve your CX.
Invest in agent training: Give your help desk a customer service training guide that sets them up for success. They should know your products well, have access to a robust knowledge base, and be able to handle challenging customer issues.
Improve processes: It is critical to get tickets to the right teams as quickly as possible. One way to do this is to create a “customer service triage” team to manage each ticket, especially if you receive a lot of complex questions.