Founders

My great customer service skill. Hint #2
Have empathy
Showing empathy is one of the most important customer service skills I have mastered. This means engaging in active listening and fully understanding customers and their problems—not seeing them as an annoyance to handle but as the hero of the  story.

Empathy plays a crucial role in building customer relationships and de-escalating tense situations. Customer service agents need empathy and a good customer service voice to collaborate with customers and find quality solutions to their problems. Empathy is becoming even more important in the age of AI customer service. If your organization embraces the importance of empathy, you can use tools trained on real customer interactions and prioritize human needs.

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