Seven principles of a quality customer support team:

Friendliness: Customers expect support agents to be kind and warm.

Empathy: Individuals want to be understood and experience genuine connection.

Fairness: Consumers want to receive adequate compensation when product issues occur.

Control: Customers want to access support on their chosen channel.

Alternatives: If there are multiple solutions, people want the opportunity to make their own choices.

Information: Individuals want answers to their questions promptly or, at the very least, assurance that someone is working on their problem.

Time: People don’t want to wait for help, so businesses must offer several methods to access basic information.

These key principles help agents provide great support to all customers.

Hire your highly trained content writer, virtual assistant and Warpcast account handler