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I can tell it affects you, especially since you’re a founder who has build this from the ground up and invested their own money,
it can be easy to take the criticism personal and get frustrated by it. But that will indeed drain you and take away from the joy of just building your vision.
What id recommend to do is hire (or re appoint) a team member that’s good with PR.
Since they won’t take the criticism personal, it’s a way easier job for them to read through the comments without it draining their energy.
Let them make a list of the most important positive feedback, community concerns, negative feedback etc summarised for you, and chat with the users
Then you as CEO can do a space every so many weeks or months, where you address the concerns, what you have been up to in relation to the feedback they gave, allow users to ask some questions live etc
Then it turns from a constantly draining thing, to something which you can tackle calm and full of energy every x amount of time, which will … 1 reply
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