esha
@esha
my dad worked in b2b sales for like 25ish years, responsible for some massive deals in apac one thing i learned from him is that making sure clients aren’t annoyed is more helpful for retention than throwing things at them, hoping something will stick if you have to force value - the client will see thru it
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esha
@esha
this is especially true for high-maintenance clients - the ones who have very little time and even little patience if your aggressive approach makes you look dumb because you aren’t listening to what they’re saying, you’re guaranteed to lose them
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