Resilience 

High-performing customer service teams are resilient and don’t let critical customer feedback get the better of them. Resilient agents can take criticism and accept feedback gracefully.

However, this doesn’t mean your agents will like everything they hear. Unhappy customers are a part of the trade, but resilient agents can process and respond to frustrations quickly and effectively.

Hire your highly trained content writer, virtual assistant and Warpcast account handler

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