A place for developers to talk about building on Farcaster.

/dev

What processes do people use for handling customer issues? We get a lot of inbound of user errors that pretend to be bugs. How do you filter for those?

Making the blockchain invisible at /thirdweb

support ticket -> automations -> knowledge base article

yes, true. if you have enough volume, things like Zendesk can use keywords to suggest kb articles.

used to call these NAEs (not-as-expecteds) & treated them effectively like UX Bugs

but I would think a ticketing system with some light LLM could solve 50% of your issue

But what automation can determine between legitimate bug and user error