Omar
@omar
https://omarish.com/the-way-to-do-the-thing
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Colin
@colin
Did you end up asking them for a goodwill partial refund? Even if it wasn’t their fault, accidents happen and that would be one way to build loyalty
1 reply
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1 reaction
Omar
@omar
Yeah -- I had asked if there was something they could do but they came back with a no. And I agree, it would have built a ton of brand loyalty if they did offer to help.
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