Cameron Armstrong
@cameron
Does anybody else have a best, worst job you've ever had? A job that absolutely crushed you, but looking back you're like "man, that was a really valuable even though I wish it went differently" 😩😩😩 I was an aide while in the Army and worked 15 hour days for a year, but damn I fr got an education on people.
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simon
@sa
I was a Nextel store manager during the disastrous Sprint acquisition. That was ROUGH, but it taught me so much about finding solutions in difficult sitautions. And how to work with people, especially very angry people.
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Cameron Armstrong
@cameron
Dude what That’s so interesting Who was angry? The customers or staff?
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simon
@sa
One great lesson I learned from talking with 100's of customers per day: What people say they are angry about and what they are actually angry about are often not the same thing. Figuring out what the real "problem behind the problem" is can make finding a resolution 10x easier.
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Cameron Armstrong
@cameron
What was your line of questioning to find that real problem?
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simon
@sa
It varied based on the situaiton, the customer, etc., but in general moving the focus off of whatever they were yelling about and trying to connect with them personally. I think most of the time they didn't even realize what was actually bothering them.
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Cameron Armstrong
@cameron
dude preach haha
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