Does anybody else have a best, worst job you've ever had?

A job that absolutely crushed you, but looking back you're like "man, that was a really valuable even though I wish it went differently"  😩😩😩

I was an aide while in the Army and worked 15 hour days for a year, but damn I fr got an education on people.

weird internet kid. helping Creators with /seemore. yapping on /okbanger. curating in /creators and /cameron. dev + veteran + HBS. 
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I was a Nextel store manager during the disastrous Sprint acquisition. That was ROUGH, but it taught me so much about finding solutions in difficult sitautions. And how to work with people, especially very angry people.

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Dude what 

That’s so interesting

Who was angry? The customers or staff?

What was your line of questioning to find that real problem?

One great lesson I learned from talking with 100's of customers per day: What people say they are angry about and what they are actually angry about are often not the same thing. Figuring out what the real "problem behind the problem" is can make finding a resolution 10x easier.

That’s wild - really appreciate you sharing. 

Customers getting screwed and local stores getting caught in the crossfire sounds like a nightmare 😩😮‍💨

When a merger results in a $26B write-down, there are a lot of angry people! For example, I had customers come in with their business #'s mistakenly turned off and there was literally nothing I could do. They were incompatible networks (iDEN and CDMA) and the company cultures were completely different. Total nightmare.