Attentiveness as a crucial customer support skill

Attentiveness is crucial for hearing and understanding your customer’s direct and indirect requests. Support reps can identify common areas of confusion and frustration by paying attention to customer experiences and closely listening to their feedback.

While your client may never say your software’s interface is confusing, they may tell you specific functions are difficult to locate. Attentive listeners recognize this feedback for what it is: an indirect request for user experience updates.

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