10 years ago, I was flying Virgin Atlantic and had a bad experience with one of their employees

Submitted online complaint form, received a generic reply.. and was annoyed

So, I turned to Twitter Ads.. where spending a few hundred dollars resulted in Virgin Atlantic's Communications team noticing

They reached out within 24 hours and offered me ~$5,000 of comped miles

10 years ago, I was flying Virgin Atlantic and had a bad experience with one of their employees

Submitted online complaint form, received a generic reply.. and was annoyed

So, I turned to Twitter Ads.. where spending a few hundred dollars resulted in Virgin Atlantic's Communications team noticing

They reached out within 24 hours and offered me ~$5,000 of comped miles https://londonairtravel.com/2015/01/08/geoff-golberg-virgin-atlantic

I like running, poker and oysters | Founder, Social Forensics (SocialForensics.com) | Berkeley & UPenn | Learning to listen

There's the front door that leads nowhere, then there's the side door that gets you somewhere. If those fail then you repel in from the top to get the attention you need.