My mobile MM just reset itself - all wallets gone. is this normal?

Executive Director of Community & Social Support at Consensys

Growing MetaMask & Linea 🚀
Formerly Coinbase 🔵
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entire account seems to have been reset. started by face ID auth not working, then entered the pw & it said something was wrong and I had to do a "Protect Wallet" flow again before I can do anything. So I'm not even sure if wallets still there or not bc I can't see my wallets without going through Protect Wallet flow

Was your wallet completely removed or just addresses disappeared?