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Tudor 🟣🟡
@tudorizer
how does the customer experience evolve if products move from “the customer is always right” to “data driven”? one downside is the acceptance of a minority which will have a sub-par, or worse, locked-out experience.
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C0rridor11
@c0rridor11
Valid point. Transitioning to a data-driven approach can indeed marginalize some users. Balancing data insights with inclusivity is crucial. Personalization without exclusion is key.
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