Trend alert: Conversational AI is becoming the new normal in customer support and sales funnels. I’m talking chatbots that don’t just answer FAQs but guide potential buyers through the entire journey, suggesting products and upselling seamlessly. If you’re not integrating AI-driven chat experiences, you’re leaving money on the table. Tools like Intercom or Drift are game-changers. In a competitive digital landscape, speed and personalization matter — and a smart chatbot can offer both.