Stepping into the world of crisis negotiation means entering a delicate dance of words and emotions. Behind the scenes, it’s a mix of intense focus, empathy, and strategy. Every conversation is a puzzle, and it’s crucial to piece it together carefully. My day starts with a deep breath, grounding myself through yoga. The calm helps me connect with the person on the other end, seeing beyond the crisis to find common ground. Sharing a glimpse of this journey, hoping to shed light on the strength and humanity that guide us through these intense moments. 