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Product & Design Lead @Nexus_labs. Ex-Design Lead @coinbasewallet
DeFi-maxi | zk-maxi | art collector

crypto user researcher /openux || 
internet-native mysticism /manansh || manansh.xyz

but a very difficult study to conduct -- given the PII requirement.

You'd be surprised, I have run research with prototypes going through KYC (they don't have to put actual info in) and people still were hesitant.

Definitely important research to conduct though!

Ok so this is indeed intentional to ensure we capture the ENTIRE user journey. Super curious how this'll pan out, given participants have to trust CB for not sharing their PII like SSN in any way

Good catch! Didn't notice it requires entering SSN while sharing screen lmao, no wonder no one would sign up. Let me double check w/ our UXR