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In a world where most crypto projects have points programs, the core product will be what matters most. However, there are still best practices for points design. Outlining lessons from a recent discussion hosted by @variant: https://paragraph.xyz/@0x808a2adbd0a3fc679e3f7cd18d4f579bfcaaec9c/dissecting-the-points-meta
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Points programs are the gamified manifestation of the first layer of Maslow's hierarchy of needs: physiological needs. They reward the customer with tangible benefits. True loyalty comes from upleveling users to higher tiers of Maslow's pyramid: self-actualization. The brand becomes intertwined with users' identity.
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Points or tokens? The two main characteristics that distinguish "points" from "tokens" are that the latter are (1) onchain and (2) freely transferable. A major benefit of turning points into tokens is composability, which allows many different companies to honor points in a single ecosystem.
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