Product

People building in consumer crypto need to spend more time in Apple stores listening to the problems consumers have with their devices.

head of onchain at gemini.com,  

https://kuhn.ai

My initial gut reaction to this was “doing this would be a step backwards” why would this be beneficial at all? (Learning to understand customer problems fine, but learning to understand from customers of a 10+year old mature product, no way).

But I think I understand what you mean.

living in my era of unknowns, "world builder"

Yeah this is the part I began to wrap my head around after the initial thought.

Most people in crypto think about people in crypto. The same people who walk into Apple Store need to manage passwords and transferring data from one device to another. Similar problem space.