According to Decrypt, Kraken recently stated that it has discovered scammers wearing Halloween style rubber masks attempting to deceive staff, but without success. It is reported that when users attempt to regain access to their Kraken account, they may be required to make a video call with a support agent to prove their identity. The attacker displayed some warning signs during the first round of checks, such as failing to disclose the names of the assets held in the account. These signals led to the agent responsible for this matter requesting a video call to grant access to the account. During the call, Kraken staff asked some questions and checked the person's ID, and the attacker exposed suspicious information at this stage. Kraken's Chief Security Officer Nick Percoco stated that some exchanges do not pay as much attention to details as Kraken requires of their teams, and some companies support outsourcing, which is more prone to problems. @tuu