Updating SOPs with @AnthropicAI Claude projects is as easy as:

1. Uploading the existing SOP to Claud knowledge context 
2. Taking the transcript of a bad customer call between employee and customer and prompting it to figure out takeaways and add to SOP

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3. Claude asks you few questions to get more context 
4. You answer 
5. Then it updates the SOP with new and updated sections tackling this new customer scenario 

Saves you time, makes your team more effective immediately 

Maybe should have the AI undertake an updated training session with all employees saving you even more time while it remains effective for the team