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itslemon.eth
@itslemon.eth
What I've learned in my career in HR is that communication is one of the biggest issues among teams and what most complaints are around. I've coached quite a bit and have used the following in my coaching. 1. Be Self-Aware: Understand your strengths and weaknesses so that you can identify areas where you can increase your communication skills. Sometimes, this requires you to ask for feedback to understand our shortcomings. 2. Listen: listen rather than reacting immediately. Practice curiosity and ask questions to gain more understanding. Acknowledge what has been said and paraphrase back to make sure you and the speaker are on the same page. Conversations move better when people feel heard. 3. Asking Questions: Use language like "tell me more", "explain what you mean", or "can you define that?". Having this dialogue helps to clear the air. These are simple steps and not always a solution, as there are various different ways to communicate and address issues. Share thoughts and ideas below.
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JessY
@jessieyang
What's your take on navigating communication across different cultures? Working in remote startups in some occasions, I find it as one of the biggest challenges for teams based in different countries
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itslemon.eth
@itslemon.eth
This is a little more tricky. Especially if either person is not a native speaker of that regions language. However the same rules apply but are amplified. I try to be very concise and slower when speaking in person, as well as follow up asking if they have questions and even ask them if they understand. In text, I try to bullet point everything and ask if there are any questions. If no questions, to confirm they understand and to come to me if questions do arise. I never shy down from explaining multiple times as the success of both of us is determined by mutual understanding
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JessY
@jessieyang
That's great point - and I wonder how you build that culture within the organization. And what if the challenge is more within cultural differences, such as being outspoken or not; valuing individuality or group harmony
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