Founders

Always wild to find a completely broken UX in core user journeys for huge tech products. 

Recent example was having a credit card expire linked to Spotify. Received a single warning email before account was abruptly canceled; this then removed access to all family plan members. In the 2-3 days before and after, there was zero email marketing to warn or win me back. When I fixed the card, I needed to re-add every account member from scratch, so just downgraded the plan. 

Fixing this flow alone would likely save hundreds of thousands or millions of accounts annually from churning.

Spotify in India changed a lot of its subscription policies,, only monthly subscription available now than previous yearly and half yearly options
And recently when I got their monthly subscription on auto payment, it got cancelled in the 2nd month post which had to get it again. That is a real bothersome ecperiencial