In the spirit of sharing terrible airbnb experiences, I recently had to endure Booking.coms immense incompetence. I was staying in Tarifa on the southern tip of Andalusia, and was driving up to Seville for a dinner, and dinners in Spain are late so I used Booking to get a room in the centre.

Before meeting my friend, I went by the room to drop off my stuff, but nobody answered the doorbell. There was a number for an apartment management company, so I wrote that down. This was around 9 o clock, and I spent the entire dinner trying to sort things out.

Turns out the hotel room I got from Booking was actually a VRBO booking (like airbnb), and the actual apartment was managed by that management company, so I had to attack both top down from Booking, and from the company side to try to get hold of someone at all.