People building in consumer crypto need to spend more time in Apple stores listening to the problems consumers have with their devices.

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Most people in crypto think about people in crypto. The same people who walk into Apple Store need to manage passwords and transferring data from one device to another. Similar problem space.

My initial gut reaction to this was “doing this would be a step backwards” why would this be beneficial at all? (Learning to understand customer problems fine, but learning to understand from customers of a 10+year old mature product, no way).

But I think I understand what you mean.

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You see every walk of life at an Apple Store but I think it’s heavily weighted to middle and older aged people coming in for help with their device. They have classes to walk through how to use the phone and 1:1 to help transfer to new phone