A colleague once shared a story about getting lost on their way to a meeting in an unfamiliar city. They had their phone’s GPS, but the streets were confusing, and the signal kept dropping. Feeling frustrated, they stopped to ask for directions from a local passerby.

To their surprise, the person not only gave them directions but walked with them part of the way to make sure they didn’t get lost again. It was a small act of kindness that turned what could’ve been a stressful situation into a pleasant memory.