Founders

Thoroughly enjoy when you can reply to automated/transactional emails and it gets routed to a human.

Makes me feel like the company (& their customer support) is much more accessible. Never liked how common noreply emails are.

We do the same with Paragraph automated emails.

cma.xyz. Founder /paragraph, ceo /mirror, previously at Google & Coinbase 

Good customer service is an undervalued moat

Definitely creates a great user experience for customers, especially those who might be frustrated