In a connected wallet my is not there. is there any help ? or tutorial 

And for season 11 I just calimed but didn’t receive any degen,

@jacek  
@cadillion

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I found it the gas was in the wrong chain at that moment, and it’s not because of low gas fee. But reclaim button wasn’t come back. I think it’s lost. Although I am lopsing trust on Degen. So I am not bother anymore. Thanks for replay.
16 Degen

Have you tried checking your connected wallet's settings or contact the wallet's support team for assistance? It's also possible that the degen didn't process yet.