7 x 4 = 28
@28hari
Hello @rainbow team Why it happened to my wallet? I use the lasted version v.1.9.51 (my phone ip14 promax ios 18.2) And i cant open my wallet, Just use Rainbow for like more than a week 😅 and the stupid thing i didnt write down passphrase Holy sheet, i own like 10 wallets addy and all I wrote down seedphrase Accept Rainbow the only one wallet i didnt do it and booom 😥 the bad issue came I cant open my wallet for 6hours Please help
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Taylor 🌈 ᖭི༏ᖫྀ
@endureandsurvive.eth
Hey! If the restart Rainbow option keeps you in a loop, since you’re on iOS, the best path forward is uninstalling/reinstalling the app. Feel free to connect with us at
[email protected]
if you’re still running into issues 🙏
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7 x 4 = 28
@28hari
Hey @endureandsurvive.eth Thank you for your answer But I haven't saved the seedphrase in this case, when creating the rainbow wallet, the application didnt require writing the seedphrase on paper so I forgot about this, usually other wallets first show the seedphrase for customers to save, but rainbow goes straight to it. Any help please?
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Taylor 🌈 ᖭི༏ᖫྀ
@endureandsurvive.eth
Sorry for the delay here! Since you’re on iOS, your secrets won’t be affected. It’s only if you’re using Rainbow on an Android device where we’d need to take an extra step. You’re safe to uninstall/reinstall (which should help this loop you’re in). Rainbow will also initially give you the option to manually backup (I.e., write down your phrase) or backup using our cloud option when creating said wallet. Keep us posted!
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