AI
attention is all you need
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Few years back, it used to be that when you were on a chat with a technical support agent of some online service, their names were "western" names- Sindy, Jack, Jessica... they wanted to give users the feeling they are interacting with someone local, while in the back it was support centers based in south east Asia, India etc...
Few year and now, many of these support centers are pure AI solving you all your technical support problems, but to let people feel they are chatting with humans...the names have been reverted to be eastern - Chandra, Deepak and Mahesh.
I don't know if you were human, but thank you Vikranth for helping me today to solve the bouncing emails issue on my newly created Gmail workspace account. 0 reply
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