wish we had a home buying channel. thinking of moving on our first house but i feel out of sorts here.

biggest advice is stay away from tech-based startup mortgage companies and just find an IRL broker in your area. the home buying/escrow process is basically the most complex purchasing funnel for american consumers and no tech product has solved it yet. you lose a direct line of communication with someone you know

I work at a company that fancies themselves a tech based mortgage company. I’m on the mortgage side. You’re spot on. The industry knowledge gap between consumer and lender is massive and widening just at a time when automation and AI are being introduced. No bueno.

For me the biggest thing was the constants asks during the escrow process. Super random things too like a landline (lol) for my employer, which we didn’t have and required human intervention to proceed. Just feels like an extremely hard problem to abstract into a software flow (but maybe possible in the future😄)