Lily had just missed her bus by a few seconds and sighed in frustration as it pulled away. She checked the schedule and realized the next one wouldn't arrive for another 20 minutes. Just as she was about to settle in for the wait, a woman who had seen her running for the bus approached and offered to share a ride with her. They both lived nearby, and after a quick chat, Lily gratefully accepted. The two women spent the ride exchanging stories about their day, and what started as a frustrating moment turned into a pleasant experience.