Go meet your customers IRL regularly - time in person is truly priceless. 

The internet can amplify IRL relationships but not truly root them in the deepest levels of human trust. 

This is a pic from a customer dinner last week in NYC where I learned things I couldn’t have imagined if we were connecting via Slack, TG, Zoom, or email.  https://ik.imagekit.io/lens/media-snapshot/aac6f2f5c0419b42e94af70961e125947f79e11478aa90f0e64c54ecec7f9ecb.jpg

Your intelligence and wide knowledge are a great inspiration for me. chu cha choy oi! 