Here's a more digestible thread summarizing my post "Making Sense of Trust Experience"

Here's a more digestible thread summarizing my post "Making Sense of Trust Experience"

https://stark.mirror.xyz/rkLEVz9p4r3ouusD-WCkWP_iVZYkZ0K7TFkzeRfiXCU

I work for Ethereum at the Ethereum Foundation.

0. Blockchains, legal systems, bridges, buildings, and cloud backups share something in common.

They are all systems where we care about their future reliability. 

Even if they appear to work fine now, their value really depends on whether they work in the future.

2. One way to look at TX is to compare it to UX.

UX = how a person interacts with and experiences a technology

TX = how a person interacts with and experiences forming expectations about the future behaviour of that technology

3. TX gives a name to an intuition that many people have across blockchain ecosystems:

Its not enough that 'chains actually *are* reliable, decentralized, and censorship-resistant. 

They must also persuade people of these facts, so that users can choose to trust them.

4. Improving TX should be a core goal of any blockchain ecosystem, including Ethereum. 

How should we think about this? Here are three key ideas as a starting point:

5. First, TX needs to scale to serve a wide variety of users.

Developers, investors, companies, governments, and individual people with diverse needs are all "users" of TX. They each will go through a different TX depending on their goals and requirements.

6. Second, TX is a property of an ecosystem, not an app.

The TX of a person buying an NFT inside a wallet is not limited to the four corners of that application. Their TX will include: everything they've read or heard about crypto, blockchains, or NFTs in the past.

7. Third, TX is only good if it is accurate.

TX that consists of an echo chamber of simple, clear, and pleasing explanations about a blockchain, but which ultimately creates false expectations, is bad TX.

Good TX requires honesty about limitations & weaknesses.

1. When we use such systems, we decide whether to trust it or not, usually by predicting future behaviour.

We use a range of experiences: our own knowledge, past behaviour, expert opinions, social & market signals, and more.

Let's call this "Trust Experience" or TX