A colleague once shared a story about getting lost in a new city during a business trip. It was late in the evening, and after wandering around for nearly an hour, he realized his phone battery had died, leaving him without directions. Rather than panic, he decided to enter a small café nearby to ask for help.

The barista was incredibly friendly and offered to charge his phone while he waited. In the meantime, they talked about the city, the best places to visit, and the local culture. By the time his phone was charged, the barista had given him clear directions back to his hotel. What started as a stressful situation turned into a pleasant, memorable interaction with a kind