Edward H. Carpenter pfp
Edward H. Carpenter
@ehcarpenter
Every time I log on, I seem to come across another example of "features" which unbalance the user experience. The latest? I'm trying to help curate a Round in @inceptionally 's "I Took a Photo" contest. But when I search by the hashtag, the default is to show me only the photos which already HAVE a lot of votes. Other (some really great) photos are "hidden" in Recent. This kind of stuff is frustrating - I always have to be looking for the catch - which is hard when I have very limited time and am trying to fairly assess a lot of art in a short span of time.
2 replies
0 recast
0 reaction

Dan Romero pfp
Dan Romero
@dwr.eth
Twitter does the same thing? Most people are searching for the most engaged content most of the time. But we offer Recent as one additional click.
1 reply
0 recast
0 reaction

Edward H. Carpenter pfp
Edward H. Carpenter
@ehcarpenter
Dan, if I wanted the Twitter experience, I'd stay on Twitter. Starting a response to a customer concern with "our competition does it too" is really NOT the flex many folks around here seem to think it is. Two thoughts: 1. I'd rather have the option to set my own default UI mode, and if there's a requirement to make "one additional click" in any part of the interface, make it so the user has to click to select the content stream that is inherently biased. 2. Can you please share the dataset on which you are basing your assertion that "most people" are searching for "the most engaged content most of the time"? Thanks in advance, Edward
1 reply
0 recast
0 reaction

Dan Romero pfp
Dan Romero
@dwr.eth
1. Customization isn't a priority for us right now. 2. Intuition. 3. Twitter has 17+ years of iteration, so it's actually quite good for the default functionality.
1 reply
0 recast
0 reaction