Edward H. Carpenter
@ehcarpenter
Every time I log on, I seem to come across another example of "features" which unbalance the user experience. The latest? I'm trying to help curate a Round in @inceptionally 's "I Took a Photo" contest. But when I search by the hashtag, the default is to show me only the photos which already HAVE a lot of votes. Other (some really great) photos are "hidden" in Recent. This kind of stuff is frustrating - I always have to be looking for the catch - which is hard when I have very limited time and am trying to fairly assess a lot of art in a short span of time.
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Dan Romero
@dwr.eth
Twitter does the same thing? Most people are searching for the most engaged content most of the time. But we offer Recent as one additional click.
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Edward H. Carpenter
@ehcarpenter
Dan, if I wanted the Twitter experience, I'd stay on Twitter. Starting a response to a customer concern with "our competition does it too" is really NOT the flex many folks around here seem to think it is. Two thoughts: 1. I'd rather have the option to set my own default UI mode, and if there's a requirement to make "one additional click" in any part of the interface, make it so the user has to click to select the content stream that is inherently biased. 2. Can you please share the dataset on which you are basing your assertion that "most people" are searching for "the most engaged content most of the time"? Thanks in advance, Edward
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Dan Romero
@dwr.eth
1. Customization isn't a priority for us right now. 2. Intuition. 3. Twitter has 17+ years of iteration, so it's actually quite good for the default functionality.
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Edward H. Carpenter
@ehcarpenter
Got it. But what is the priority for your customers? Intuition is good in some cases, and that's what I thought the answer might be. But intuition is not data; something that should be considered both in decision-making processes and public statements. Twitter is a hot mess. It's good for some people who have been on a long time and built big bases. It's good for people who want to adulate over their Boomer/GenX idol of choice, or have their political views confirmed. Its great for Elon - people are paying him to produce the content he sells. Including snuff films from the Ukrainian trenches. He gets their data, their attention, and their content - and mostly they pay him for it. There's a reason a lot of people are pivoting off Twitter - what everyone sees Twitter having is momentum. What a lot of people don't is that their user-base is aging and they don't have a replacement strategy.
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