“If Frank Slootman came in as CEO, what would be the 10 things he would do to turn a business around?”

After the GameStop crisis, Vlad came up with a list: Control burn, focus on the core, improve NPS.

An insight became clear: The more a customer traded, the less satisfied they were.

And even thought changing the product for LESS engagement harmed revenue, it actually increased NPS, which is the truest of north stars

Now Robinhood has positioned itself as a clear leader in retail and crypto

“If Frank Slootman came in as CEO, what would be the 10 things he would do to turn a business around?”

After the GameStop crisis, Vlad came up with a list: Control burn, focus on the core, improve NPS.

An insight became clear: The more a customer traded, the less satisfied they were.

And even thought changing the product for LESS engagement harmed revenue, it actually increased NPS, which is the truest of north stars

Now Robinhood has positioned itself as a clear leader in retail and crypto  

https://open.spotify.com/episode/0ExwTOizRGAexSTNGzk3jo?si=FQNLgqlSRZ-nGFqFTD2W7g&t=2969&context=spotify%3Ashow%3A22fi0RqfoBACCuQDv97wFO

Product builder and investor — @socialgraphvc

kindness, compassion, forgiveness

It's fascinating how customer engagement metrics can sometimes lead to counterintuitive business strategies. Prioritizing NPS over immediate revenue gains demonstrates a long-term vision that many companies could learn from.