Content pfp
Content
@
1 reply
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0xdesigner pfp
0xdesigner
@0xdesigner
your most unhappy users are your most valuable
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IP pfp
IP
@ivanpomidorov
It depends, are they your target audience?
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humpty🧠⚡️ pfp
humpty🧠⚡️
@humpty.eth
They’re only as valuable as your ability to engage them and learn from them.
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Rch 🎩 pfp
Rch 🎩
@rch
I would expand a bit - your most unhappy users who continue to use your product despite all its flaws are your most valuable users.
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4 reactions
Jonny Mack pfp
Jonny Mack
@nonlinear.eth
if someone's pissed its because they care. indifference is the worst possible outcome
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Sean pfp
Sean
@seanconnolly
Happy enough to stay, unhappy enough to want a better future
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Dan Romero pfp
Dan Romero
@dwr.eth
complaining is caring
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6457 🎩 pfp
6457 🎩
@jkrantz.eth
they care enough to be unhappy
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Boona 🎩 pfp
Boona 🎩
@boona
Learned this working 2 years in escalations at a call center One of the many valuable lessons I learned
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alanrules pfp
alanrules
@alanrules
There are unhappy people who no matter what you do will continue to be unhappy. Their unhappiness is not because of you. Sometimes letting them go and focusing on others matters more. See: Serenity Prayer.
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Lindo pfp
Lindo
@lindo
Fact. You want people to have outsized reaction in either direction. Neutral is meh, meh leads to forget, forget leads to dark side smthn smthn
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Alex Palmer pfp
Alex Palmer
@thatalexpalmer.eth
meh, most users are unhappy for reasons that have nothing to do with the product, and they're just projecting example - enterprise saas (i worked in infra) expect things to be always super hard, and clunky, and requiring UAT; these users will be unhappy with ease, but that makes them useless pick your battles
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Luiz Ramalho pfp
Luiz Ramalho
@luiz
Actually it’s your slightly dissatisfied users: https://review.firstround.com/how-superhuman-built-an-engine-to-find-product-market-fit/
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Jamie Parmenter🎩 pfp
Jamie Parmenter🎩
@jamiep.eth
They give the best feedback
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